Getting Service for Your RV

Proper care and maintenance of your RV is the best way to keep it in good running order, save you money in the long run and prevent an untimely breakdown from spoiling a trip.

RV owners should follow the maintenance schedule recommended by the manufacturer and have regularly scheduled maintenance and repairs done at an RV dealership or service center — no one understands RVs better.

Here are some tips to help select an RV dealership or service center and ensure that you have a quality service experience.

• Look for the red, white and blue Certified RV Technician sign, which indicates the dealership or service center employs RV technicians certified through an industry-sponsored program conducted by the Recreation Vehicle Industry Association (RVIA) and the Recreation Vehicle Dealer Association (RVDA), who are committed to customer satisfaction.

•  Research the dealer or service center by talking to current customers to determine the quality of work and record of customer satisfaction. It’s also a good idea to look for state, local or industry certifications, like the Certified RV Technician sign, throughout the shop.

• Read your owner’s manual and warranty so you’ll know what to expect from your RV, what your responsibilities are and what systems and components are covered by whom.

• Request written estimates for all service work and ask for written notification for any additional repairs not covered in the original estimate. Also request that replaced parts be given to you for inspection.

• Let the service manager know immediately if you’re not satisfied with repair or maintenance work performed on your RV.

It’s important that you feel comfortable with the professionals you entrust to service your RV. With confidence comes the ability to communicate openly about your concerns and needs.

No matter how good future technology becomes, periodic inspection of your vehicle by a professional will never be obsolete. A checkup by an experienced RV service technician can be a real lifesaver and money-saver.

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